Privacy Policy

01Introduction

fe77 ("fe77", "we", "us", "our") is committed to protecting the privacy of every individual who accesses or uses our platform at https://fe77.cam. This Privacy Policy sets out in clear terms what personal data we collect, why we collect it, how it is processed, who it may be shared with, how long it is retained, and what rights you hold as a data subject.

This Policy applies to all visitors, registered users and players who interact with the fe77 website, mobile-optimised interface, support channels and any associated services. By accessing or using the fe77 platform, you confirm that you have read this Privacy Policy and understand how your data is handled.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the fe77 platform as a whole.

02Definitions

The following terms carry the meanings defined below throughout this Privacy Policy:

• "Personal Data" means any information that identifies or can reasonably identify a living natural person, whether directly (e.g., full name, CNIC number) or indirectly (e.g., device ID, IP address combined with other identifiers).
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, combination or deletion.
• "Data Controller" means fe77, which determines the purposes and means of processing Personal Data collected through this platform.
• "Data Processor" means any third party engaged by fe77 to process Personal Data on fe77's behalf and under fe77's documented instructions.
• "Data Subject" means the individual whose Personal Data is being processed — in this context, you, the user or account holder.
• "Cookies" means small text files placed on your device by a website to store session or tracking information.
• "KYC Data" means identity and verification documents submitted by a user to satisfy Know Your Customer requirements, including government-issued photo ID (e.g., CNIC, passport) and proof of address.

03Data We Collect

fe77 collects the following categories of Personal Data from users:

fe77 collects only the Personal Data that is necessary for the purposes described in this Policy. We do not knowingly collect sensitive categories of data (such as racial or ethnic origin, political opinions, religious beliefs or biometric data) beyond what is strictly required for KYC compliance.

04How We Collect Data

fe77 collects Personal Data through the following means:

• Direct collection: Information you voluntarily provide during account registration, KYC submission, deposit/withdrawal requests and support interactions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, server logs and analytics tools.
• Third-party sources: Identity verification services, fraud prevention providers and payment processors may provide us with data about you as part of their services, for example to confirm identity document authenticity or flag suspicious transactions.
• Publicly available sources: Where permitted and relevant for compliance purposes, fe77 may cross-reference Personal Data against publicly available records.

05Data Processing & Purpose

fe77 processes your Personal Data for the following purposes:

1. Account management: Creating, maintaining and securing your fe77 account, including verifying your identity and age eligibility.
2. Service delivery: Enabling sports betting, live casino, slot games and instant games; processing deposits, wagers and withdrawals; managing bonus allocations and wagering requirements.
3. Regulatory compliance: Fulfilling Anti-Money Laundering (AML), Know Your Customer (KYC) and other legal obligations imposed by the operator's licensing jurisdiction.
4. Fraud prevention and security: Detecting and preventing fraudulent activity, multiple accounts, bonus abuse, money laundering and other prohibited conduct.
5. Responsible gambling: Monitoring activity for signs of problem gambling; facilitating deposit limits, self-exclusion requests and time-out periods; maintaining records of responsible gambling measures applied to your account.
6. Customer support: Responding to your queries, complaints and requests for assistance via live chat or email.
7. Platform improvement: Analysing aggregated usage data to improve platform performance, game availability and user experience — particularly for mobile users across Pakistan.
8. Marketing communications: Sending promotional offers, bonus notifications and platform updates where you have consented to receive such communications and have not subsequently opted out.

06Legal Basis for Processing

fe77 processes Personal Data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract between fe77 and the user, including account registration, bet processing, deposit handling and withdrawal fulfilment.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/KYC obligations, responsible gambling requirements and regulatory reporting duties imposed by the operator's licensing jurisdiction.
• Legitimate interests: Processing necessary for fe77's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your explicit consent, primarily for optional marketing communications. You may withdraw consent at any time by contacting support or using platform opt-out tools.

07Data Sharing & Disclosure

fe77 may share your Personal Data with the following categories of recipients, strictly for the purposes described in this Policy:

• Identity verification providers: Third-party KYC service providers that assist in verifying identity documents and confirming age eligibility.
• Payment processors: Financial technology providers and payment infrastructure partners that facilitate deposit and withdrawal transactions. The specific providers active on your account depend on your chosen payment method.
• Fraud prevention services: Specialist providers that help identify suspicious patterns, multiple accounts and potentially fraudulent activity.
• Regulatory and law enforcement authorities: Where required by law, court order or regulatory direction, fe77 may disclose Personal Data to competent authorities, including those overseeing gambling licensing compliance and financial crime prevention.
• Technology and hosting providers: Cloud infrastructure, database and platform technology providers who process data on fe77's behalf under data processing agreements requiring appropriate security standards.
• Professional advisers: Legal, financial and compliance advisers who provide services to fe77 and are subject to professional confidentiality obligations.

fe77 does not share Personal Data with unaffiliated third parties for advertising, data brokerage or commercial profiling purposes.

08International Data Transfers

fe77's platform infrastructure and some of its service providers may be located outside the country in which you reside. This means your Personal Data may be transferred to, stored in, and processed in jurisdictions outside Pakistan. Where such transfers occur, fe77 takes reasonable steps to ensure that adequate safeguards are in place — such as contractual protections, standard data protection clauses or the use of service providers operating in jurisdictions recognised as providing adequate data protection standards.

By using the fe77 platform, you acknowledge that your Personal Data may be processed in locations outside Pakistan. If you have questions about the specific safeguards applicable to international transfers of your data, contact our support team.

09Data Retention

fe77 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. General retention principles are as follows:

• Account data: Retained for the duration of the active account relationship and for a minimum period following account closure as required by the operator's licensing obligations (typically five years or as specified by the relevant regulator).
• KYC documents: Retained for the period required by applicable AML and licensing regulations following the end of the business relationship.
• Transaction records: Financial transaction data is retained for the period required under financial crime and gambling regulatory frameworks.
• Communications data: Support interactions and correspondence are retained for a reasonable period to facilitate dispute resolution and quality assurance.
• Technical and log data: Server logs and session data are retained for security and fraud monitoring purposes, typically for a shorter rolling period.

When Personal Data is no longer required for any lawful purpose, fe77 will securely delete or anonymise it.

10Cookies & Tracking Technologies

fe77 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are described below:

• Strictly necessary cookies: Essential for core platform functionality, including maintaining your login session, processing transactions and applying your account settings. These cannot be disabled without impairing platform operation.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform — for example, which pages are visited most frequently, session durations and error events — to improve performance and user experience.
• Functional cookies: Used to remember your preferences and personalise your experience, such as language settings and display preferences.
• Security cookies: Used to detect and prevent fraudulent login attempts, suspicious activity and account misuse.

Most web browsers allow you to manage cookie preferences through browser settings. Please note that disabling certain cookies may affect the availability and functionality of fe77 platform features.

11Your Rights as a Data Subject

Subject to applicable data protection law in your jurisdiction, you may hold some or all of the following rights with respect to your Personal Data held by fe77:

• Right of access: You may request a copy of the Personal Data fe77 holds about you, along with information about how it is processed.
• Right to rectification: You may request the correction of inaccurate or incomplete Personal Data held in your account.
• Right to erasure: In certain circumstances, you may request the deletion of your Personal Data. This right is subject to fe77's legal obligations to retain data for regulatory, AML and licensing compliance purposes, which may override erasure requests.
• Right to restrict processing: In certain circumstances, you may request that fe77 temporarily limit how it processes your Personal Data while a dispute or query is resolved.
• Right to data portability: Where technically feasible and legally applicable, you may request a machine-readable copy of Personal Data you have provided to fe77.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of fe77's legitimate interests where you have grounds relating to your particular situation.

12Data Security

fe77 implements a range of technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fe77 platform.
• Secure, access-controlled infrastructure for data storage.
• Regular security reviews and vulnerability assessments.
• Access controls ensuring that Personal Data is accessible only to authorised personnel with a legitimate need.
• Staff training on data protection obligations and security best practices.

While fe77 takes reasonable steps to protect your data, no internet-based system is entirely immune from security risks. You are responsible for maintaining the security of your own account credentials and should report any suspected unauthorised access to fe77 support immediately.

13Minors

The fe77 platform is strictly for adults aged 18 or older, or such higher minimum age as required by the operator's licensing jurisdiction. fe77 does not knowingly collect, process or store Personal Data relating to individuals under the applicable minimum age. Where fe77 has reasonable grounds to believe that a user is under the minimum age, the account will be suspended pending verification, and any data collected in relation to that account will be handled in accordance with applicable child data protection requirements.

If you believe a minor has accessed the fe77 platform or submitted Personal Data to fe77, please contact support immediately at [email protected].

14Third-Party Links & Services

The fe77 platform may contain references to third-party services — for example, payment providers or game technology studios. fe77 does not control the data practices of third-party entities and is not responsible for the privacy policies or data handling of any external service. Users who interact directly with third-party services do so subject to those parties' own privacy terms.

References to payment brands such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah within this platform are provided as familiar local payment context for Pakistani users and do not constitute data sharing arrangements or endorsements unless an active payment transaction involves a specific provider.

15Amendments to this Policy

fe77 reserves the right to update or revise this Privacy Policy at any time. Where changes are material, we will endeavour to notify registered users via email notification or a prominent notice on the platform prior to the changes taking effect. The "Last updated" date at the top of this Policy reflects the most recent revision.

Continued use of the fe77 platform following notification of changes to this Privacy Policy constitutes acceptance of the revised Policy. Users are encouraged to review this page periodically.

16Contact Us

For any questions, concerns or requests relating to this Privacy Policy — including data access requests, erasure requests, consent withdrawal or data security concerns — please contact the fe77 data support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the fe77 platform
• Languages: English (standard); Urdu assistance may be available upon request

fe77 aims to acknowledge all privacy-related requests promptly and to respond substantively within a timeframe consistent with applicable data protection obligations.